Privacy Policy

Lowkii Productions (“we”, “us”, or “our”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and all applicable South African data protection legislation. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, book studio sessions, or interact with our services.

1. Information We Collect

We collect the following personal information when you interact with our services:

2. How We Use Your Information

Your personal information is used for the following purposes:

• Processing and confirming studio session bookings
• Sending booking confirmations, reminders, and session-related updates
• Processing payments and deposits via Paystack
• Responding to your enquiries and providing customer support
• Improving our website, services, and client experience
• Complying with legal and regulatory obligations

3. Legal Basis for Processing

Under POPIA, we process your personal information based on one or more of the following lawful grounds: your consent, the performance of a contract (e.g. a booking), compliance with a legal obligation, or our legitimate business interests (e.g. improving our services), provided these do not override your rights.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Paystack — our payment processor, for secure payment handling
• Resend — our email service provider, for sending booking confirmations and communications
• Law enforcement or regulators — where required by law or to protect our legal rights

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Booking records are retained for a period of 24 months after the session date, after which they are securely deleted. You may request earlier deletion at any time.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted via SSL and processed through PCI DSS-compliant systems. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• The right to access your personal information held by us
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information (subject to legal retention requirements)
• The right to object to the processing of your personal information
• The right to lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, please contact us at info@lowkiiprod.co.za.

8. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies. By using our website, you consent to the use of essential cookies as described here.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us